Refund & Exchange Policy - Huangs Jadeite and Jewelry Pte Ltd
Thank you for shopping at Huangs Jadeite and Jewelry Pte Ltd.
For items purchased from us, we offer a 7 Day Return / Exchange from delivery date for our valued customers (local).
- The item must be unused, in the same, original condition, packaging when you first received and with the purchase receipt.
- Each item is only allowed to be return / exchange once. If a higher priced item is picked, the customer will top up the difference. If the customer choose to exchange for a lower priced item, we will not refund the surplus.
- Return / Exchange will NOT be applicable for discounted or sale or auctioned items.
- Due to hygiene reasons, earrings will not be eligible for return or exchange.
Any items that are damaged or not in the original state will not be accepted for an exchange. Our company reserves the right to decide if the item is in condition for an exchange.
There will be a charge for administrative and shipping fees if free shipping has been previously provided for the item. The cost of return shipping shall also be borne by the buyer.
***If approved, return / exchange will be issued via store credits only. There is strictly no cash refund.
If you need further assistance, you may either contact us at +65 9008 0244 or email us at email@example.com .